FAQ
When will I get my order?
Soon! Most items ship on the next business day. I cover shipping within the US via First Class Mail and generally domestic packages make it to their destination in 3-5 days after I ship. Please note that delays are out of my control. If you need something by a specific date, please upgrade to expedited shipping at checkout.
Do you accept returns or exchanges?
Of course! Details are listed under my full return policy.
Can you make that shorter / longer / in another color?
I'll try. Whether you need a pair of hoops beaded in your son's little league team colors (Yes, I've done that!) or you want a scaled down necklace, just ask at sue@libbyandsmee.com . Please note: custom items are final sale.
How will my item be packaged?
All earrings are packaged on a thick kraft earring card with a hand-stamped brand logo. All Libby & Smee jewelry comes in a clear resealable envelope which is great for storage. Orders are wrapped in gold tissue paper and include a handwritten note from yours truly. Some customers have said "I felt like a friend was sending me a gift!".
What's the best way to measure my wrist for a bracelet?
Glad you asked! I've got lots of bracelet fit advice here: How to Measure Your Wrist for a Bracelet
Do the gemstones you use have special uses or "powers"?
Well...I can only guarantee that they're really pretty! But if you're into the woo-woo that gemstones offer, check out this blog post to pick the right piece for your anxiety, stress, or even vertigo? Get Your Woo-Woo On with Gemstone Jewelry
Do you sell wholesale to boutiques?
Yes! Email me at sue@libbyandsmee.com for more details or just fill out the form HERE and I'll get your wholesale account set up!
Do you sell at in-person events like craft fairs and pop-ups?
Yes! If you'd like to see Libby & Smee in person, I announce events on my newsletter and on social media so be sure to subscribe to the Libby & Smee newsletter and follow me on Instagram and Facebook.
Do you ever have sales or offer discounts?
Occasionally. I announce them on my newsletter and on social media so be sure to subscribe to the Libby & Smee newsletter and follow me on Instagram and Facebook.
How should I take care of my Libby & Smee jewelry?
For best results, store all jewelry in the clear bag that came with your order. To keep hardware looking like-new, avoid water, lotions and perfumes which can tarnish the metal. Never swim or shower in your Libby & Smee jewelry. With care, your Libby & Smee jewelry should last for years!
What's the difference between gold-plated and gold-filled?
In order to keep my prices low, most of the jewelry I sell is gold-plated. That means that a thin layer of gold is over a base metal — often brass but in the case of my earwire hooks, it's gold over stainless steel. Gold-filled pieces have 100x more gold layered over the base metal making them more resistant to tarnishing, and a little more pricey. In order to keep all your Libby & Smee pieces looking great, always avoid lotions, perfumes and water.
I'm shopping for a girls' trip / bridesmaids / teacher gifts / etc. Do you offer discounts for bulk orders?
Sounds fun! Thanks for thinking of Libby & Smee. ;)
For 5 or more of the same item, I'm happy to offer a discount. Email me at sue@libbyandsmee.com and we'll set it up.
Where did the name Libby & Smee come from?
It's based on my daughters' initials, LBE & SME.
How can we keep in touch?
Uh...can I have a discount right now?
Sure, why not? Just subscribe to the Libby & Smee newsletter and I'll send you a coupon code!
Any other questions?
Just email me at sue@libbyandsmee.com