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FAQ

When will I get my order?

Soon! Most items ship on the next business day. I cover shipping within the US via First Class Mail and generally domestic packages make it to their destination in 3-5 days after I ship. Please note that delays are out of my control. If you need something by a specific date, please upgrade to expedited shipping at checkout.

Do you accept returns or exchanges?

Of course! Details are listed under my full return policy.

Can you make that shorter / longer / in another color?

I'll try. Whether you need a pair of hoops beaded in your son's little league team colors (Yes, I've done that!) or you want a scaled down necklace, just ask at sue@libbyandsmee.com . Please note: custom items are final sale.

How will my item be packaged?

All earrings are packaged on a thick kraft earring card with a hand-stamped brand logo. All Libby & Smee jewelry comes in a clear resealable envelope which is great for storage. Orders are wrapped in gold tissue paper and include a handwritten note from yours truly. Some customers have said "I felt like a friend was sending me a gift!".

Do you sell wholesale?

Yes! Email me at sue@libbyandsmee.com for more details or just fill out the form HERE and I'll get your wholesale account set up! 

Do you sell at in-person events?

Yes! If you'd like to see Libby & Smee in person, I announce events on my newsletter and on social media so be sure to subscribe to the Libby & Smee newsletter and follow me on Instagram and Facebook.

Do you ever have sales or offer discounts?

Occasionally. I announce them on my newsletter and on social media so be sure to subscribe to the Libby & Smee newsletter and follow me on Instagram and Facebook.

How should I take care of my Libby & Smee jewelry? 

For best results, store all jewelry in the clear bag that came with your order. To keep hardware looking like-new, avoid water, lotions and perfumes which can tarnish the metal. Never swim or shower in your Libby & Smee jewelry. With care, your Libby & Smee jewelry should last for years!

What's the difference between gold-plated and gold-filled?

In order to keep my prices low, most of the jewelry I sell is gold-plated. That means that a thin layer of gold is over a base metal — often brass but in the case of my earwire hooks, it's gold over stainless steel. Gold-filled pieces have 100x more gold layered over the base metal making them more resistant to tarnishing, and a little more pricey.  In order to keep all your Libby & Smee pieces looking great, always avoid lotions, perfumes and water. 

I'm shopping for a girls' trip / bridesmaids / teacher gifts / etc. Do you offer discounts for bulk orders?

Sounds fun! Thanks for thinking of Libby & Smee. ;)

For 5 or more of the same item, I'm happy to offer a discount. Email me at sue@libbyandsmee.com and we'll set it up. 

Where did the name Libby & Smee come from?

It's based on my daughters' initials, LBE & SME.

 Any other questions? 

Just email me at sue@libbyandsmee.com 

How can we keep in touch? 

 Can I have a discount right now? 

Sure, why not? Just subscribe to the Libby & Smee newsletter and I'll send you a coupon code!